Booking Terms and Conditions

By proceeding with a booking, you agree to the following terms and conditions:

1. Full Payment at Time of Booking

All services must be paid for in full at the time of booking. This confirms your appointment and allows us to schedule a technician to your location.

2. Cancellations and Refunds

If you choose to cancel your booking after payment has been made:

• A fixed cancellation fee will be withheld from your refund.
• The remaining balance will be refunded to your original payment method.
• The cancellation fee covers our call-out preparation and administrative costs.

To request a cancellation and refund, please contact us as soon as possible.

3. What we offer

Our offer of service is very simple and should not in any way provide any confusion.

We only attend and unlock at least one door for you to gain access.

We do not provide key cutting, replacement keys, programming of keyless entry or keys, or anything else not explained here.

The technician will have lock picking tools that will not cause any damage or further damage to the lock, the technician will cease to provide service and render an unsuccessful attempt and will not exceed outside using such equipment to gain access. The timeframe for unlocking a door, if successful, could take a matter of minutes but if it can't be unlocked* after a reasonable amount of time, such as an hour, then it will be deemed as unsuccessful unlock attempts.

4. Unsuccessful Unlock Attempts

In the rare case that our technician is unable to unlock a door, you will be refunded the full amount excluding the call-out fee (30% of the total price^).

^This ensures we cover the technician’s travel expenses.

*Some examples of why a lock may not unlock can be down to broken key part inside, worn lock, debris dirt and this may not be diagnosed until the technician is onsite to discover this.